General Questions 

All purchases from Cloudvocal will be shipped by DHL. The package should arrive within 5 working days. However, due to unpredictable factors such as peak season (Christmas etc.) or delayed flight. It may also take up to 7 – 10 working days for customers to receive the goods.

Once you receive the tracking number (will be updated in the system). You can track the package from the following link:

https://www.dhl.com/us-en/home/tracking.html

Please note: If you are looking for an update shipping status after the package leave Cloudvocal. We would suggest you to directly contact the courier. 

Cloudvocal is not responsible for any cost that is derivative due to shipping destination’s tax regulation. By making the purchase from Cloudvocal website, you automatically agree that you will be responsible for any taxes, import duties or VAT cost.

Please provide your intend shipping address in detail to service@cloudvocal.com. We will have our staff to check and get back to you within 2 working days (Holiday & weekend excluded). 

For Cloudvocal warranty policy, please check here.

PayPal is just a platform that Cloudvocal is using to collect payments. You DO NOT need to have a PayPal account to make a purchase. Credit card is accepted. 

Please make sure that your browser enable pop-up. Because it may be the browser that is blacking the pop-up function.

Please follow the below steps:

Step 1: Select Pay with Debit or credit card 

Step 2: Enter email and continue with payment 

Step 3: Complete the payment 

If you need any assistance in terms of product operation. You can check the FAQ prior contacting us. The information there may assist you. If you can’t find a solution and need more support. Please provide the following information to service@cloudvocal.com 

• Main problem in the mail subject

• Proof of purchase (where & when you made the purchase) invoice, receipt or any kind of order document.

• The serial number of the product (on the back of the device)

• Detail description about the problem with a photo or video demonstrating the problem

Please note Cloudvocal will take no further action if the above required information is missing.

Under most circumstance, customer should receive a reply within 3 working days (Holidays & weekend excluded). However, due to cases can be different and may require more technical analytics and support. Sometimes, it will take up to 5 working days for Cloudvocal to respond.